ITIL
Incident Management: Benefits, KPIs and Best Practices
What is incident management? Incident management is basically a process of IT service management or ITSM that is designed withRead More The post Incident Management: Benefits, KPIs and Best Practices appeared first ...
What Is ITIL? Uses, Versions, Certifications and More
What Is ITIL? ITIL or Information Technology Infrastructure Library can be described as a library or a repository of volumesRead More The post What Is ITIL? Uses, Versions, Certifications and More appeared ...
ITIL v3 vs ITIL v4: What changed?
In this interview with Virginia Scuderi, instructor with over 20 years’ experience, we dive into the the recent changes and upgrades for ITIL version 4 and how the content and certifications differ ...
2019 Update on frameworks, standards, and regulations for infosec
At the 2019 BSides Tampa Security conference I did a talk on 2019 Updates on frameworks, standards, and regulations for infosec. Over the last year several new and updated frameworks and regulations ...
How ITIL Can Improve Information Security
By: Steven Weil Introduction ITIL - the Information Technology Infrastructure Library - is a set of best practices and guidelines that define an integrated, process-based approach for managing information technology services. ITIL ...
